Privacy Policy

Introduction
Adventure West 4X4 Rentals Pty Ltd (ACN 675 824 629) (referred to as “we”, “us”, or “our”) respects your right to personal privacy and will only collect personal information that is necessary for us to deliver the best possible service to you.

Adventure West 4X4 Rentals maintains and uses personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and the European General Data Protection Regulation (GDPR) of 2018.

By requesting services from us or accessing our website, you consent to our collection, retention, and use of your personal information as described in this policy.

Collection Channels
This policy informs you of our practices regarding the collection, use, and disclosure of Personal Information through:

Our website, including but not limited to www.adventurewest4x4rentals.a
Any verified Adventure West 4X4 Rentals social media page.
Any other means through which an individual provides personal information to Adventure West 4X4 Rentals, either physically or electronically

Protection of Your Personal Information
The personal information we collect and hold is what is reasonably necessary for our business functions and activities. Depending on your dealings with us, we may collect and hold additional personal information. For instance, if you subscribe to our newsletter, we will retain your name and email address. If you hire a vehicle, we will require more detailed personal information.

You can visit our website without providing personal details. Wherever practicable, we will enable you to interact with us anonymously or pseudonymously; however, in many cases, this is not feasible.

If you choose not to provide some personal details, this may limit our ability to provide you with the level of service you would normally expect from us.

Types of Personal Information Collected
We may collect personal information from you, your travel agent, or any other organization involved in providing our services to you. This information includes:

Contact information (name, email address, residential address, telephone numbers)
Date of birth
Country of residence
Driver’s license details, including number and country of issue
Rental details (dates, times, locations of vehicle pick-up and drop-off)
Rental preferences (vehicle type)
Credit card details
Local address, if holidaying
Your location, vehicle usage, servicing, speed, fuel consumption, driving behavior, and distances traveled
Vehicle damage information
Testimonials about our products or services
Complaint details
Connections with others whose personal information we may collect or hold (e.g., family members)
Preferences (e.g., interest in particular products or promotions)

Collection and Storage of Personal Information
Personal information is collected when you:

Register with us, submit a booking request or quotation, subscribe to our newsletter, submit a contact form, request itinerary information, or contact us physically or electronically
Participate in our testimonials and surveys

We may also collect personal information about you from other sources and analyze this data together with information we already hold about you.

Most of the personal information we collect is from your direct dealings with us. However, we may sometimes collect your personal information from other suppliers who have a relationship with you.

The personal information you provide will be kept confidential and secure, accessible only to relevant personnel trained in our privacy policy. Information is stored in secure computer servers in controlled facilities, operated by us or our service providers, with rigorous information security requirements.

Use and Disclosure of Personal Information
Personal information collected will be used for:
The purposes for which it was collected (as outlined in this Privacy Policy)
Fulfilling obligations under any Rental Agreement between you and Adventure West 4X4 Rentals
Providing direct marketing materials, special offers, competitions, and promotions
Maintaining our relationship with you
Rendering services related to Adventure West 4X4 Rentals (such as enquiries)
Responding to customer enquiries and complaints
Obtaining opinions or comments about products and services

We may disclose your personal information to third parties, including:

Our insurers
Government authorities and law enforcement agencies
Our contractors, IT service providers, and external advisers (accountants, auditors, lawyers)

We will not provide your personal information to a third party without your approval, except as outlined above.

Accessing and Correcting Your Personal Information
You can access any personal information we hold about you (except in limited circumstances recognised by law). To access your personal information or inquire about privacy, please contact us via email: info@adventurewest4x4rental.au or phone +61 89279 5466 Proof of identity may be required.

Deleting Your Personal Information
You may request to delete your personal information, and we will take all reasonable steps to delete it unless required for legal reasons. Contact us via email: info@adventurewest4x4rental.au or phone +61 89279 5466. We are not responsible for removing your personal information from third-party lists provided in accordance with this policy.

Overseas Disclosure
In some cases, we may need to disclose your personal information to overseas recipients. Our employees, data processors, and other trusted third parties are obliged to respect the confidentiality of any personal information held by us. However, we cannot guarantee the security of communications over the Internet and will not be held responsible for unauthorized access to personal information.

Links to Other Websites
Our website may contain links to other organisations’ websites. These links do not imply endorsement or validation by us. Linked websites are responsible for their own privacy practices, and we are not responsible for the conduct of companies linked to our website.

Google Analytics
We use Google Analytics to measure how you use our website. This helps us improve our website. Analytical Cookies from Google are deleted after a maximum of 26 months. Google does not share anonymous data with third parties. For more information, refer to the Google Privacy Policy.

Social Media & Remarketing
We use Profiling Cookies to see what products you view on our website, enabling us to re-market to you, for example, with relevant ads on Facebook. These Cookies from Facebook are stored for a maximum of two years. Facebook does not share information with third parties. Refer to the Facebook Privacy Policy for more information.

Cookie Consent
When you visit our site to read, browse, or download information, our system may record your IP address, date and time of your visit, pages viewed, and information downloaded. Consent to use Cookies is given by clicking the “Okay” button in the initial banner and can be revoked at any time. Cookies can be disabled in your browser settings. This information is collected for statistical purposes only and does not collect personal information.

Email Marketing
We use MailChimp for email marketing. You can update your information or unsubscribe via email campaigns received from us. Alternatively, contact us to unsubscribe from all email campaigns by emailing info@adventurewest4x4rental.au or calling +61 89279 5466. MailChimp may collect information about your device and interaction with the email using cookies and tracking technology. Refer to the MailChimp Privacy Policy for further information.

Policy Terms
This policy may be revised at any time without notice to comply with changing legislation and best practices. Changes will be posted on our website, so please check this policy periodically.

Contact Us
For any queries regarding this Privacy Policy or your personal information, contact us via email: info@adventurewest4x4rental.au, in writing to Privacy Officer, Adventure West 4X4 Rentals, 463 Bushmead Road, Hazelmere, Western Australia, 6055, or phone +61 89279 5466.