Frequently Asked Questions
Explore all of our FAQs using the categories below! If your question hasn’t been answered, please contact us and our friendly team will be in touch.
Am I allowed Off-Road or on the Beach?
Yes. Our vehicles are set-up for off-road and beach use however you must take care that using the vehicle in these environments will not damage the vehicle. Please click HERE to view our full Terms & Conditions.
(Prohibited Areas and Uses) Our vehicles cannot be used in or on:
any area where snow has fallen or is likely to fall;
roads that are prone to flooding or are flooded;
any closed road;
salt lakes and salt flats;
any prohibited area (See ‘Where can I take your 4WD?’ below);
Please CLICK HERE for information about our Damage Cover Insurance
Where can I take your 4WD ?
Our vehicles are Set-up and Insured to travel almost anywhere in Australia.
We invite customers to share with us their travel plans so that we can provide up to date information on local area conditions and road access requirements. We take pride in having one of the toughest 4X4 Rental Campers in Australia and want to ensure you get the most out of your journey. At times and with the right experience, we will accomodate requests to normally restricted areas at our full discretion.
Only with prior permission may you travel to:
- Any island
- Kangaroo Island (SA)
- The station access road to Red Bluff on Quobba station (WA)
- The Holland Track (WA)
- Bungle Bungles (WA)
- Cape Leveque (WA)
- Kalumburu Road (WA)
- Warburton Road (WA)
- Oodnadatta Track (SA)
- Birdsville Track (SA)
- Simpson Desert (NT, SA)
- Tanami Track (NT, WA)
- Gibb River Road (WA)
- Plenty Highway (NT)
- Finke Road (NT)
- Central Arnhem Road (NT)
- Arnhem Land in general (NT)
- Gunbarrel Highway (WA, NT)
Please note that you are not permitted to stop the vehicle or park under the high tide water level at any beach. Driving through water is not covered by insurance and is done so at the hirers own risk.
Contact us if you need more guidance or assistance with planning your trip.
Are there specific conditions for Beach use?
Yes. Beach use is only permitted subject to the following conditions:
- You reasonably believe the condition of the beach will not cause damage to the vehicle;
- Your speed is reasonable and will not exceed 80 kilometres per hour;
- You must carry recovery boards and a recovery strap;
- You must not drive on a beach unless you reasonably believe that other vehicles have been recently on the beach at the time or have been driving on the beach in the past 48 hours;
- Driving on the beach is allowed by local / government authorities;
- You will not park below the high tide mark;
- You will not drive through salt water;
- You will not drive on the beach (3) hours before or until (2) hours after high tide;
- Immediately on leaving the beach you will wash the underbody of the vehicle with fresh water at a commercial car wash.
Do you offer One-Way Rentals?
Vehicles are based at the TLX4X4 office in Hazelmere, Perth and returned to the same.
We offer One-Way rentals to Broome or Darwin. There is a small surcharge for One-Way rentals as we need to returnt the vehicle to Perth depot.
Guests considering one way rentals will need to contact us direct.
Are there any Age Restrictions?
Yes. We are only insured for drivers aged between 25 and 75 years old.
Can I drive with an international driver licence?
Yes, we do allow international drivers, as long as you meet the requirements to drive in the state with your licence.
To rent our 4×4’s any authorised driver must hold a Full Valid Drivers Licence that is not subject to any restriction or condition.
Do I need a full driver licence?
Yes. You must hold a Full Valid Driver Licence to rent from us. Probabtionary or learners are not permitted.
The minimum age is 25 and the maximum is 75 years old.
How do I get prices or make a booking?
CLICK HERE to go to our online booking portal for rates and availability.
Please don’t hesitate to contact us if you have any questions or need more information.
How are the rates calculated?
Our rates are calculated on a calendar day basis. This means that the day you pick-up and the day you return are counted as rentals days.
What is the Security Deposit?
If you have booked via Camplify, please refer to their Security Deposit terms.
The amount that we hold for a Security Deposit will depend on the level of Liability Reduction Cover you choose.
- Basic Cover – $0 per day with a Security Deposit $5,000 paid at time of collection
- Silver Cover – $49 per day – Security Deposit $2,500 paid at time of collection
- Platinum Cover $69 per day – Security Deposit $1,000 paid at time of collection
The Security Deposit is taken at the time you collect the vehicle by Credit Card Authority.
Click HERE to view information about our security deposit and cancellation policy.
What is your Cancellation Policy?
Click HERE to view our Cancellation Policy.
Can Adventure West 4×4 Rentals help me with bookings and destinations?
Absolutely. Many destinations require you to book vehicle permits, camping permits and potentially ferry tickets.
Our team will be more than happy to assist you these things plus offer advice and local knowledge wherever we can.
Click HERE to get some inspiration.
Can you recommend itineraries and destinations?
Yes. Were are always working on destination guides and new road trip ideas. Click HERE to check out our inspirations page for destination ideas, itinerates, camping ideas and more.
Don’t hesitate to contact us if you can’t find what you are looking for or need any more information.
Our Reservations Manager is also happy to discuss some ideas and make some suggestions to help you plan an unforgettable journey.
What time can I Pick-Up or Return
We are open for pick-up and return Monday to Friday between 8.30am and 4.30pm.
Weekends are by appointment only.
Please note that after-hours returns are available On Request and are not available at all locations.
Please Contact Us for specific after-hours return information.
Where are you located?
In Perth, Western Australia.
Our address is:
463 Bushmead Road, Hazelmere 6055
We’re a short 10 min drive from the Perth Domestic & International Airport.
How long do I need to allow when picking up the vehicle?
We undertake a pre-hire briefing with every hirer, regardless of their experience. This takes around 1-1.5 hours however our experienced team will spend as much time with you as you need to ensure you are totally comfortable with everything before you head off on your adventure.
Can I Pick-up the vehicle early or Return it late?
Our rental prices are calculated for each day that you have the vehicle, regardless of the pick-up or return times.
Pick Up times are from 10am and Return same time on return date.
If you have an early start (before 8am), we suggest that you book the vehicle from the day before to allow yourself plenty of time to pack and get ready.
After hours returns are available on request.
Can I pick-up and return to the Airport?
We are located a short 10 minute drive from the Perth Domestic and International Airport.
You can catch a Taxi or Uber. If we know your travel plans and you arrive or depart within our operating hours then we can in most cases arrange transportation for you. Simply let us know in your booking request and leading up to your arrival.
Do I need to clean the vehicle before I return it?
Yes. Before you return the vehicle we kindly ask that you:
- wash the outside and underbody of the vehicle to remove as much mud, dust or sand as possible;
- vacuum the inside of the vehicle;
- clean all camping and cookware.
Is there somewhere to return outside of your business hours?
Yes, we can arrange after hours return. Contact us for more information.
Is there somewhere to leave my car?
Yes, we have a very large secure premises at the Hazelmere Depot with inside, under cover and locked storage for your vehicle. Please let us know ahead of your arrival so we can reserve your spot.
How does Insurance work?
Your Rental comes with a comphrehensie insurance package starting as a Basic Cover. This is $0 per day and has a $5,000 Liability of which you must pay as a security bond at the start of the rental. If the vehicle is returned with no damage or extra fees (fuel top ups, missing items etc) then we will refund this security bond to you.
If you would like to reduce the Liability then we offer two additional Insurance Packages being Silver Cover and Platinum Cover. The higher the Insurance Cover, the more inclusions for peace of mind.
Please refer to our Liability Reduction table for the features and benefits of different Insurance Cover options.
Worth noting that RAC Roadside Assistance is a free option to all customers and is free.
Please visit our Liability Reduction page for this information. Please contact us if you have any questions.
What if I need Roadside assistance?
24/7 Roadside assist is provided by RAC and its interstate affiliates and is included with your rental at no extra cost.
Please note:
Roadside assistance is not available in many remote Australian locations (including the Simpson Desert, Fraser Island & Moreton Island).
If roadside assistance is not available in the area you are operating, you must pay for the cost or towing or recovery regardless of the cause of the breakdown.
What is considered fair wear & tear?
Please visit our fair wear and tear page for a detailed explanation. Please contact us if you still have questions about this.
What’s included with my rental?
Depending on the vehicle –
Single & Dual Roof Top Campers – come with either a single or dual ARB Roof Top Tent, Darche 270 degree awning, Bushman 85Ltr fridge/freezer, ARB air compressor and all camping gear included (cookware, dinnerware, tables & chairs). Please refer to this link for a full description of inclusions.
Grand X campers – come complete with pop up camper unit with large mattress up top and kitchen, fridge, hot water system down the bottom.
All camper types are self sufficient for off grid travel.
Is linen included?
Yes. The vehicle will be supplied with linen to all mattresses. This consists of blankets and fresh pillows plus enough beach towels for all travellers.
Are there extra charging points for my tech?
Yes.
All vehicles have an independent battery system with additional USB charging points in the canopy or camper along with either a Redarc or Enerdrive 2000W invertor providing 240v power supply.
What happens if there is a fault with the Vehicle?
We operate late-model, low kilometer vehicles and maintain them to a higher standard than that recommended by the manufacturer.
However sometimes faults can develop, even in modern, well maintained vehicles. Particularly when operating in off-road or rough conditions.
If you need roadside assistance, please contact RAC on 13 11 11 and quote the vehicle registration number. Issues such as flat batteries, flat tyres or low fuel will be rectified by RAC and there will be no need to notify us.
If RAC cannot rectify the problem, they will contact us and we will work with them and you to get the vehicle to a repairer to have the fault diagnosed and repaired.
If the vehicle cannot be repaired in a timely manner, we will attempt to provide you with a substitute vehicle, subject to availability and your location.
Some things to keep in mind, particularly if you are operating in remote areas.
The more remote you operate the vehicle, the less resources are available. Getting assistance to you, rectifying faults or obtaining parts in remote parts of Australia will likely take significant time and in some cases may take days.
- Due to the vast distances in Australia, it may also not always be viable or possible to swap you into a substitute vehicle if the vehicle you are using develops a fault. Whilst we will always consider this, we cannot guarantee this option.
- Roadside assistance is not available everywhere. If you take our vehicle to an area where our Roadside Assist is not available, you will be required to pay for the cost of transporting the vehicle to the nearest RAC depot or repairer (regardless of fault).
Many remote locations are not covered by Roadside Assistance.
Whilst we understand that a fault may lead to some delay and inconvenience, Adventure West 4×4 Rentals does not pay compensation for missed flights, inconvenience or other loss suffered.
We strongly encourage all hirers to take out travel insurance to cover this instance.
What happens if there is a Fault with the Camping equipment?
We preform comprehensive quality control checks on our vehicles and equipment prior to every rental. However sometimes unexpected faults can develop, particularly when the vehicle is operating in off-road or rough conditions.
If a fault develops in the camping equipment and it will not cause too much inconvenience, we will likely just take a note and have it rectified when you return.
If a fault develops that will cause you inconvenience, we will have to work together to find a solution. For example we may:
- (depending on your level of technical skill) work with you on the phone to see if you can undertake repairs yourself;
- ask you to purchase a similar, replacement item and then reimburse you for the cost; or
- find a local repairer and ask you to take the vehicle to them.
We understand that this may delay your journey however these steps will be necessary in order to rectify the fault.
Please contact us immediately if you have any problems with your vehicle or accessories.
Can I Tow a trailer or caravan?
No. Unfortunately our vehicles are not equipped to tow.
Where is the best place to camp?
Australia has many free and paid camping options, from remote far-away camp sites to boutique caravan and camping parks such as El-Questro Station in W.A.
Camping in National Parks is popular. You will need to book and often a Vehicle permit is also required. Here is a list of State and Territory National Park websites:
Western Australia Parks – Click HERE
Northern Territory Parks – Click HERE
Queensland Parks – Click HERE
We highly recommend the AU WikiCamp app. This app lists hundreds free and paid camp grounds and contains up-to-date reviews from campers who have recently camped at each of the sites.
When is the best time to visit?
Australia is beautiful all year round however the most popular time in the north is during the dry season between May and September. South West Australia (Perth) and beautiful during summer, December to March.
Why not ask our experienced team to help you plan your Australian 4WD adventure?
What about the wildlife?
We know that Australian wildlife has a particular reputation, however most visitors quickly learn there is nothing really to worry about. Encounters with snakes, spiders, sharks and all of the other notorious creatures shown on the internet are actually extremely rare.
This being so, it is important to always follow safety directions and signage wherever posted, particularly with regard to crocodiles in the top end.
How safe are your vehicles for remote outback travel?
Our vehicles are set-up for remote, long distance travel. They are fitted with premium quality heavy duty accessories and equipment from some of Australia’s leading 4WD brands and are maintained beyond the manufacturers specifications.
If you are travelling to very remote areas, any of our fleet will be suitable as they are specifically set-up for safe and comfortable remote travel and has additional safety features such as a long range fuel tank, emergency satellite beacon and more.
Contact us if you would like assistance planning an outback adventure and/or need a local contact on the ground who can help you with local knowledge.
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